1. Delivery Process

Your orders are shipped within 1-3 business days after payment confirmation. Shipments are carried out in cooperation with Yurtiçi Kargo. Domestic shipments are delivered door-to-door. International orders are shipped via the YK International Standard service within a global logistics network. International deliveries are completed within 5-15 business days, depending on the destination country. Deliveries are made to the recipient’s address; however, local distribution partners may be involved in some countries.

2. International Shipping Features

Your shipments are delivered to many countries worldwide through an extensive distribution network. A tracking number is generated for all shipments and shared after the order is placed. During transportation, your shipment is handled in accordance with international logistics standards. Packages are processed based on volumetric weight or actual weight, whichever is applicable.

3. Customs and Legal Procedures International shipments are subject to the customs regulations of the destination country. Customs inspections may affect delivery times. Any applicable: Customs duties Import taxes Local service fees are the responsibility of the recipient. Our company is not responsible for delays caused by customs procedures.

4. Shipping Fees

Shipping fees vary depending on: Destination country Package weight and volume Selected delivery service The total shipping cost is clearly displayed during checkout. Free shipping campaigns may be offered during promotional periods.

5. Delivery Responsibility

Please check your package upon delivery. In case of damaged, crushed, or opened packages, a damage report must be prepared with the courier. Claims without an official report will not be accepted. If the recipient is not available at the address, the courier may reschedule the delivery.

6. Return Conditions

You may return purchased products within 14 days from the date of delivery. Returned products must be: Unused With original tags attached In original packaging Complete and undamaged The following items are not eligible for return: Used or damaged products

7. Return Process

After submitting a return request, the product must be sent via the contracted shipping company. Once the product is received, it will undergo a quality inspection. Approved refunds will be processed within 7-10 business days. For international returns, shipping costs are the responsibility of the customer, unless otherwise stated.

8. Damaged / Defective Products

If you receive a defective or damaged product, please contact us. After evaluation: Free replacement Free return will be provided. In such cases, all shipping costs will be covered by our company.

9. Contact

For any questions regarding delivery, shipping, or returns, please feel free to contact us.